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How 22win Handles Your Personal Information

Your account data and payment details stay with us — not sold, not shared without reason. This page explains what we collect when you use 22win, how we use it, and what you can do if you want to access, update, or remove your…

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What We Collect and Why We Use It

22win Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is JazzCash, Easypaisa, or Raast. We also collect technical data automatically: device type, browser, IP address, and session activity.

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This lets us verify your account, process deposits and withdrawals through your chosen wallet, and keep your login secure with OTP verification. We do not collect more than we need. Payment transaction records are kept to fulfil regulatory obligations and to resolve any disputes you raise
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with our support team. We do not sell your personal data to third parties. Where we share data — for instance, with payment processors handling your JazzCash or Easypaisa transfer — it goes only to complete that specific transaction. Access to your data inside 22win is
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restricted to staff who need it to operate your account. Availability of our services depends on local law and eligible regions in Pakistan.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Keep Your Information Secure

Security is built into how your account works, not added on top. Every session uses encrypted connections, and your payment details are never stored in plain text on our servers. Here is how we handle the four areas that matter most to your privacy.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can clear cookies through your browser settings at any time without losing your account.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you notice unrecognised activity, contact support immediately and we will lock the account while we investigate.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request deletion of non-essential data at any time.

Requesting Changes

To update your registered details — mobile number, email, or linked payment method like Easypaisa or Raast — go to account settings or contact support with your verification details ready.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review what data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. Reach us through any of the channels below and we will respond to your request within a reasonable timeframe.

Live Chat Open the chat window inside your account dashboard for the fastest response. Our team handles data queries the same way they handle account and payment issues.

Email Support Send your data request to our support email address. Include your registered account details so we can locate your record and respond accurately.

Help Centre Our help section covers common data questions — how to update your contact number, how to remove a saved payment method, and how to close your account.

Privacy Questions We Hear Most Often

These are the questions our account holders ask most when it comes to their data. If yours is not here, get in touch through live chat or email.

We collect what you provide at registration — name, contact details, and payment information — plus technical data like your device type and IP address generated during normal account use.

Transaction references are stored to process and verify payments, but full wallet credentials are handled by the payment processor. We never store your JazzCash or Easypaisa PIN or full account number.

Yes. Contact our support team by email or live chat with your account details. We will compile and send you a summary of the personal data we hold on your account.

Submit a deletion request through our support email or live chat. We will close your account and remove non-essential personal data, subject to any retention obligations under applicable regulations.

We share data only where necessary — for example, with payment processors completing your Raast or Easypaisa transaction. We do not sell personal data or share it for advertising purposes.

We retain certain records after account closure as required by relevant regulations. Non-essential data is removed sooner. You can ask our support team what specific records are still held.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 22win Handles Your Personal Information

How We Keep Your Information Secure

Reach Us About Your Data

Privacy Questions We Hear Most Often

01 What personal information does 22win collect from my account?

02 Is my JazzCash or Easypaisa payment data stored on 22win's servers?

03 Can I request a copy of the data 22win holds about me?

04 How do I ask 22win to delete my account and personal data?

05 Does 22win share my data with third parties?

06 How long does 22win keep my data after I close my account?

Privacy Policy

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